Help & support
Shipping Policy
RELAXTER · SHIPPING
Free shipping to the US. On every order.
No minimum, no code. Every order to a US address ships free, with tracking.
How long it takes
We process orders within 1–3 business days. After that, most orders arrive within 7–14 business days. Some items ship from US warehouses and can arrive sooner.
Tracking
When your order ships, we email you a tracking link at the address you used at checkout. It can take up to 48 hours for the first tracking update to appear.
More than one item?
Items in the same order can ship in separate packages and arrive on different days. Shipping is still free.
Late or missing package
If your tracking hasn't moved for 7 days, or your order hasn't arrived within 20 business days, contact us with your order number. We'll check with the carrier, and if the package is lost, we'll send a replacement or a full refund.
Changing your address
Need to fix your shipping address? Contact us as soon as possible. We can update it as long as the order hasn't shipped yet.
Want to send something back? See our 30-day return policy.
A question about your delivery?
Send us your order number and we'll look into it.
Get shipping support